Frequently Asked Questions

Everything you need to know about shopping with TOPTOY.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for all unused and unopened products in their original packaging. Please contact our support team to initiate a return label.

Are the toys safe for children?

Yes, all products at TOPTOY undergo rigorous safety testing and comply with international toy safety standards, including ASTM and CE certifications.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Do you offer gift wrapping services?

Yes, you can select the 'Gift Wrap' option at checkout for a small additional fee. You can also include a personalized message for the recipient.